Terms and Conditions

www.plumbinbits.co.uk is operated by Robert Pochin Ltd,  a company registered in England and Wales. Our company registration number is 179511 and our VAT registration number is 113769075

Our Head Office address is Pochin House, 2 Murrayfield Road, Braunstone Frith, Leicester, LE3 1UW.

www.plumbinbits.co.uk only offers goods for sale through our website: www.plumbinbits.co.uk

When you place an order with us, your order will be subject to the following terms and conditions:

Prices

The prices quoted on our website are to the best of our knowledge correct. If a mistake has been made in the advertised price we will make every effort to honour the price but if we are unable to do so we reserve the right to refuse your order if we cannot agree a reasonable resolution with you. In these circumstances we will refund any monies that you have paid.

VAT

Our prices include VAT at the current rate and no adjustment to our prices will apply regardless of the location to which goods are dispatched.

Payment

All goods must be fully paid for at the time of order. We accept payment by credit card, debit card and PayPal. A list of accepted payment methods is shown at checkout.

Delivery

Most orders are dispatched by 1st Class Royal Mail. The delivery period is normally 1-3 working days however you can choose to guarantee a delivery date by choosing one of our premium delivery options shown at checkout. 

Depending on the size of the package it may not be possible to leave the goods at the delivery address if you are not present when delivery is made. In these circumstances you may need to collect the goods from a nominated Post Office or Royal Mail or courier depot. Certain premium delivery options may require a signature upon delivery and if you are not present at the time of delivery you may need to rearrange delivery or collect your goods from a local depot.

We will only deliver to the cardholders address unless you have placed an order with us before. We only dispatch goods Monday to Friday (excluding bank holidays)

Availability

If you place your order by 2pm on a weekday we will normally dispatch your goods the same day. We normally carry all items posted on the website in stock. In rare circumstances such as unusually high demand we may not have the item in stock - in these circumstances dispatch may be delayed until the following working day. If we are unable to dispatch the following day we will contact you to advise you of a likely dispatch date. If this is not acceptable to you then you can cancel your order and we will refund any monies paid.

If you have requested a premium delivery option and we are unable to meet the delivery date then we will contact you to advise you. If our anticipated delivery date is not acceptable to you then you can cancel your order and we will refund any monies paid.

Cancellation

You are entitled to cancel your order provided you advise us in writing within 14 days of receiving the goods. The goods must be returned to us within 14 days of advising us that you wish to cancel your order and must be in original unused condition including packaging. You are responsible for the cost of returning the goods to us unless they are faulty.

We will give a full refund for goods returned to us under this policy except where non-standard delivery has been requested in which case the additonal cost of delivery will be deducted from the refund. We reserve the right to reduce the value of the refund or to refuse any refund if the goods are not returned in original unused condition including packaging. If you cancel your order before we have dispatched the goods we will give you a full refund. All refunds will be made to the payment mehod used when you placed the order.

If you wish to cancel your order please contact us by email to: returns@plumbinbits.co.uk

Damaged Goods

We expect goods to arrive with you undamaged. If you receive goods in a damaged condition please advise us as quickly as possible but in any case you must advise us prior to installation and within 3 working days of delivery. We may ask you to provide photographic details of the damage. In the case of goods that arrive with you damaged we will normally send replacement goods and collect the damaged goods from you. We will not accept claims for damages where the item has been installed and the damage would reasonably have been visible prior to installation. 

If you wish to report damaged goods please contact us by email to: returns@plumbinbits.co.uk

Faulty Goods

Installing an item is acceptance the product is of satisfactory quality and fit for purpose. In the unlikely event that the goods develop a fault after what is deemed a 'reasonable time period' (*30 days from the date you take ownership of the product) then contact us in the first instance and we shall do what we can to resolve the problem. You are not legally entitled to a replacement or refund if your item develops a fault after this time. *Consumer Rights Act 2015

Under no circumstance uninstall the product before contacting us as most manufacturers have a dedicated customer service team and some employ their own engineers to resolve warranty issues and may be able to resolve the problem directly or instantly. We may ask you to contact a manufacturer directly in order to resolve the problem with minimum inconvenience to you.

Note: We are not the manufacturer of the product/s sold; Guarantee's of any time period are the responsibility of/and offered by the product manafucturer. We will of course do what we can to help and assist in any way possible.

We may request photographic evidence of any alleged fault that may be forwarded on to the relevent supplier. We reserve the right to recover any costs we incur in investigating a fault from you if the goods are found not to be faulty.

We reserve the right to confirm that the installation of the products has been carried out in accordance with the manufacturer's instructions and by a qualified installer. 

If you wish to report a fault please contact us by email to: sales@plumbinbits.co.uk

Warranties

Any information or technical assistance given by us is given in good faith and is given for general guidance only, and does not constitute a warranty, guarantee or recommendation of the suitability of the goods for a specific purpose.

Website Information

While we endeavour to ensure that the product information, images, and specification shown on our website are correct and up to date, we do not warrant the accuracy of this information. If we supply a product which differs from our website description and you do not wish to accept it you may return it for a full refund in accordance with our returns policy. NOTE: Manufacturers may alter the colour of components to indicate the date of supply for warranty reasons.

We may make changes to the products and prices at any time without notice.

Privacy Policy 

Our privacy policy can be found by clicking on the link at the bottom right of our home page. By using our website you accept the contents of our privacy policy. By placing an order with us you accept that we may pass your name, email address, and order reference number to Trustpilot A/S and they may invite you to review our products and/or services.

Cookie Policy

Our cookie policy can be viewed by clicking on the link at the bottom right of our home page. By using our website you accept the contents of our cookie policy.

Unexpected Circumstances

We will do our best to provide our service as described but we will not be responsible for circumstances outside our control such as war, terrorism, flood, fire, industrial disputes, power cuts etc or failure of third parties to provide requested services.

Limit of liability

If you are purchasing as a consumer then the appropriate consumer legislation applies to all transactions. We will not be responsible for any circumstances outside our control or that could not reasonably have been foreseen by you or us at the time the order was accepted by us. We will not be liable for any delay in delivery unless you have paid for a premium delivery service in which case the limit of our liability will be the cost you paid for that service.

If you are purchasing as a business then we will not be legally responsible for any business losses. 

Law

These terms of business will be governed by English Law.