Delivery Information

If you place your order before 2pm we will endevour to dispatch your order the same day. We only dispatch orders Monday to Friday (excluding bank holidays) You will receive a confirmation of dispatch containing the consignment reference to ensure the item has left us and by which service sent

Our business working hours are Monday to Friday 8.00am to 4.30pm and we are closed Saturday, Sunday and UK Bank Holidays

Standard delivery is by Royal Mail 1st Class Business post and the normal delivery period is 1-3 working days from dispatch within the United Kingdom, and International Priority Tracked for all EU and Worldwide destinations which can take between 3-14 days dependent on Country and the postal partners used within

Whilst 1st class post may possibly arrive next day this should not be expected and is certainly not guaranteed -  if you require your goods urgently and 'Guaranteed Next Day' or 'Tracked', then please choose our premium delivery options to ensure that you receive your goods when you need them. (Please note our cut off time and business hours)

For bulkier items and larger orders we may use a 24 hour courier and will advise you of the tracking information in our confirmation of order despatched email


Our cut off for same day dispatch is strictly 2pm with NO exception which is governed by our Royal Mail collection time

'Next Day' is Working Day (Monday to Friday) and does not in any instance include Saturday, Sunday, Bank Holiday's or 'Next Day' if placed after 2pm

We do not offer a 'Next Day' option at weekends due to misunderstandings of the information provided above hence eliminating confusion and unfulfilable expectations

Saturday delivery may be possible so please contact us for a quotation at your earliest opportunity. Please ensure this is before 12.00pm Friday to allow time to arrange, order/payments to process etc

The Small Print

'Next Day' is Guaranteed to mainland UK area's only and excludes The Highlands, Isles and more remote area's. You can enquire via the Royal Mail website for more detail or contact us directly and we will gladly enquire if you are in doubt

'Next Day' Orders placed after 2pm will be posted the next working day with no exeption. Next Day orders placed on a Friday before 2.00pm for 'Next Day' delivery will be delivered Monday (excluding bank holidays)

International post is sent by Royal Mail Tracked or International Courier depending on weight of the item/order. Depending on your countries postal provider can take between 3-14 days. We cannot be held responsible for reasons that may cause delays via transportation including hold ups in Customs and Excise. We are not responsible for any Import duty payable

Please note that palletised deliveries (such as sanitaryware and baths) are kerbside delivery only. The delivery driver will place the pallet in a convenient place such as a garage provided there is clear suitable access for a pallet truck but will not deliver the goods into the property

We endeavour to process your order the same day and ensure it arrives to you in the time frame expected

We normally carry the items we list in stock, however occasionally we may run out of stock in circumstances such as unusually high demand. If for any reason we are unable to dispatch your order from stock, we will advise you of when we will be able to dispatch the goods to you. If you wish to cancel your order you may do so and we will refund all monies paid

Certain items such as sanitaryware are delivered directly from our suppliers distribution centre and where this is the case the listing will show the current availability. If the item is not available from stock you will not able to order it