If you place your order before 2.00pm we will endeavour to dispatch your order the same day. We only dispatch orders Monday to Friday (excluding bank holidays) You will receive a confirmation of dispatch containing the consignment reference to ensure the item has left us and by which service sent
Our business working hours are Monday to Friday 8.00am to 4.30pm. We are closed Saturday, Sunday and UK Bank Holidays so items will not be dispatched. Bear this in mind when placing your order on a Saturday, Sunday or a Bank Holiday.
Standard delivery is by Royal Mail 1st Class Business post and the normal delivery period is 1-3 working days from dispatch within the United Kingdom. We ship International orders by Royal Mail 'International Priority Tracked' for all EU and Worldwide destinations. This may take between 3-14 days dependent on Country and the postal partners used within
Whilst 1st class post may possibly arrive the next day this should not be expected and is certainly not guaranteed - if you require your goods urgently and 'Guaranteed Next Day' or 'Tracked', then please choose our premium delivery options to ensure that you receive your goods when you need them. (Please note our cut off time and business hours)
For bulkier items and larger orders we may use a 24 hour courier and will advise you of the tracking information in our confirmation of order dispatched email
Premium delivery options may require a signature upon delivery. If you are not present at the time of delivery you will need to rearrange delivery or collect the goods from a local depot. We are not responsible for premium delivery services that have been paid for, expected (sent with tracking!) where no provision has been made if you are not in, or not available to accept the delivery. Signatures are accepted at the address only.
Our cut off for same day dispatch is strictly 2.00pm without exception. 'Next Day' is Working Day (Monday to Friday) and does not in any instance include Saturday, Sunday, Bank Holiday's or 'Next Day' if the order is placed after 2.00pm
We do not offer a 'Next Day' option at weekends due to misunderstandings of the information provided above hence eliminating confusion and fulfilment expectations
The Small Print
'Next Day' is Guaranteed to mainland UK area's only and excludes The Highlands, Isles and more remote area's. You can enquire via the Royal Mail website for more detail or contact us directly and we will gladly enquire if you are in doubt
'Next Day' Orders placed after 2.00pm will be posted the next working day with no exception. Next Day orders placed on a Friday before 2.00pm for 'Next Day' delivery will be delivered Monday (excluding bank holidays)
International post is sent by Royal Mail Tracked or International Courier depending on weight of the item/order. Depending on your countries postal provider can take between 3-14 days. We cannot be held responsible for reasons that may cause delays via transportation including hold ups in Customs and Excise. We are not responsible for any Import duty payable
We endeavour to process your order the same day if order before 2.00pm to ensure it arrives to you in the time frame expected
We normally carry the items we list in stock, however occasionally we may run out of stock in circumstances such as unusually high demand. If for any reason we are unable to dispatch your order from stock, we will advise you of when we will be able to dispatch the goods to you. If you wish to cancel your order you may do so and we will refund all monies paid